ALWAYS FREE STANDARD SHIPPING ON ALL RETAIL ORDERS OVER $75!

FAQs

VIEW WHOLESALE FAQs

How do I place an order?

ONLINE: Order online, any time. Add at least one item to your shopping bag and then click the Checkout button. You will have the option to check out as a guest or to create an account. During checkout, you can select your shipping option, enter payment info, and add billing and shipping addresses. You will also have the opportunity to review and edit your order before it is final.

PHONE: Give customer service a call! 1-800-8ALPHA8 (1-800-825-7428)

MAIL: Download and print an order form. Send the completed form along with payment to:

Alpha Factor Training
333 East Seventh Ave.
York, PA 17404

FAX: Fax your completed order form along with payment information to: 1-800-839-1039

How do I determine sizing?

Please use the appropriate Alpha Factor size chart for your reference.

What is your return/ exchange policy for retail orders?

Satisfaction and quality are top priority for Alpha Factor®. If you are unhappy or dissatisfied with your merchandise, we will accept returns up to 30 days of receipt. We are not able to accept returns for any item that has been soiled, written on, or mishandled in any way that makes the item unsalable. Items returned in used condition will be returned to customer at the customer’s expense. Shipping charges are not refundable.

Please fill out the Returns form found on the back of your order’s packing list (or download one). If you are exchanging, place your new order online.

Sorry, all clearance merchandise is final sale and cannot be returned.

What are your retail shipping & handling options and rates?

All retail orders over $75 ship free (standard shipping) – every day!

 

Continental U.S.

AK, Hi & PR

Economy 

(Delivery in 4-7 business days)

$0 - $74.99 = $6.00

$75+ = FREE!

N/A

Standard Ground

(Delivery in 3-5 business days)

$0-$74.99 = $10.00

$75+ = FREE!

$20.00

UPS 2 Day

$0-$74.99 = $12.00

$75+ = $18.00

$30

Next Day Air

$0-$74.99 = $25.00

$75+ = $30.00

$40

View Wholesale Shipping & Handling Info

Do you accept international orders?

Our web site does not currently accept international orders. Please call customer service for assistance with international orders: 1-800-825-7428

When can I expect my order to arrive?

In-stock items generally leave our warehouse in 2-3 business days. There are times when an item may be temporarily out of stock and may take 4-6 weeks. All merchandise is shipped ground, unless another method is requested. See Shipping Options above for more details.

How can a gymnast model for Alpha Factor®?

If you are a gymnast, or know a gymnast, who is interested in modeling for us, please fill out our online Model Search Information Form. You may also print the Model Search Information Form and mail the completed form and photos.

View the Model Search FAQs

How do I calculate sales tax?

Each order qualifies for state/local sales tax on merchandise and shipping. If you are unsure what your tax rates are, feel free to check the box order form and let us calculate your sales tax for you. For online orders, our website will calculate the state/local tax rate on your order.

Do You Offer Any Discounts?

Yes! Don’t miss a great deal. Be sure to sign up to receive the latest information and follow us on social media.

What is live chat and how do I use it?

Get answers fast with our Live Chat feature! Chat directly with our Customer Service team by typing your question in the Live Chat box in the bottom right-hand corner of the screen. A member of our team will be happy to assist you. If a member of our team is not available, complete the contact form and someone will follow up with you!

How do I use a promo code?

During checkout, enter your promo code in the “Discount Codes” field and click the arrow to apply the code to your order. Only one promo code can be used per order. If you have any questions regarding a specific promotion, please contact customer service at 1-800-825-7428.

What are my payment options?

We are pleased to accept Visa, Mastercard, Discover and American Express.

How do I post a review?

Find the item you want to review and click “Add Your Review” on the product page. Complete the required fields and hit submit.

Please note, if your nickname is included in connection with your review, this personal information will become public information. Once personal information is disclosed to the general public, it may be redistributed through the Internet and other media channels, where it will reach an even broader audience. We are not responsible for the use or disclosure of any personal information that you voluntarily disclose in connection with your review(s).

Alpha Factor® does not endorse, recommend, or sponsor any guest product reviews, ideas, or advice. Alpha Factor® will review all reviews and reserves the right not to post or to withdraw any posted review. Your review will be excluded if it contains obscene content or spam.

 

Wholesale FAQs

I am an Alpha Factor® Training (formerly Aerials by Alpha Factor/Pro Shop) wholesale customer, how do I place an order?

Placing your wholesale order is easy! Simply log in to your account using the email address on your Pro Shop customer account (this is different from your Alpha Factor® Competitive account!) and your password. If you do know the email address on your account, please contact customer service 1-800-825-7428.

If you are a coach or gym owner interested in becoming a wholesale customer, learn more!

How do I contact my Relationship Manager?

Your Relationship Manager is always ready to help and can assist you with your wholesale order, or any other questions you may have. Find your Relationship Manager.

What is your return/ exchange policy for wholesale orders?

Satisfaction and quality are top priority for Alpha Factor®. If you are unhappy or dissatisfied with your merchandise, we will accept returns up to 60 days of receipt. We are not able to accept returns for any item that has been soiled, written on, or mishandled in any way that makes the item unsalable. Items returned in used condition will be returned to customer at the customer’s expense. Shipping charges are not refundable.

Please fill out the Return Authorization (RA) found on the back of your order’s packing list (or download one). All garments must be designated on the RA. Any additional garments not on the RA will be returned to sender at sender’s expense. Please be sure the RA is displayed on the outside of the package or it will be returned to sender. All exchanges will be treated as a new order with normal production time. Customer is responsible for shipping charges. Shipping charges are not refundable.

Sorry, all clearance merchandise is final sale and cannot be returned.

What are your wholesale shipping & handling options and rates?

Standard shipping is $10.00 per order. For AK, HI and PR it is $15.95 per order. Special shipping such as UPS Air Service is available and payment must be authorized on a credit card. Perform Group, LLC® reserves the right to select ground shipper. U.S. Virgin Islands please call for shipping rates.

Our web site does not currently accept international orders. Please call customer service for assistance with international orders: 1-800-839-1039 or view our International Representatives.

I am a sales tax exempt wholesale customer, what do I need to do?

If you are sales tax exempt, please submit a Sales Tax Exemption Certificate. Contact Customer Service for details – 1-800-825-7428

What methods of payment do you accept for wholesale orders?

Please view our Wholesale Ordering & Shipping page for more details.

Still have
QUESTIONS?

Give us a call!

Toll-Free: 1-800-825-7428

Regular Phone Hours*
Mon-Fri: 9:00 am - 5:30 pm (ET)
*Hours vary in summer. Please check our Contact Us page before calling.

Perform Group, LLC Brands: