Ordering & Shipping

View Wholesale Information

Payment Methods

We are pleased to accept Visa, MasterCard, Discover and American Express. 

Shipping & Handling

All retail orders over $75 ship free (ground shipping) – every day!


Continental U.S.

AK, Hi & PR


$0-$74.99 = $6.99

$75+ = FREE!


Call customer service for expedited shipping options.

In-stock orders will be processed and shipped within 2-3 business days. If an item is out of stock, the ship date will be noted in your shopping bag at checkout. Delivery time is the expected ship time for your order after it leaves our facility.

International Orders

Our web site does not currently accept international orders. Please call customer service for assistance with international orders: 1-800-825-7428

Returns & Exchanges

Satisfaction and quality are top priority for Alpha Factor®. If you are unhappy or dissatisfied with your merchandise, we will accept returns up to 30 days of receipt.  We are not able to accept returns for any item that has been soiled, written on, or mishandled in any way that makes the item unsalable.  Items returned in used condition will be returned to customer at the customer’s expense. Shipping charges are not refundable.

Please fill out the Returns form found on the back of your order’s packing list (or download one). If you are exchanging, place your new order online.

Sorry, all clearance merchandise is final sale and cannot be returned.

More Questions? View our FAQs!

Still have

Give us a call!

Toll-Free: 1-800-825-7428

Regular Phone Hours*
Mon-Fri: 9:00 am - 5:30 pm (ET)
*Hours vary in summer. Please check our Contact Us page before calling.
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