Ordering & Shipping
Payment Methods
We are pleased to accept Visa, MasterCard, Discover and American Express.
Shipping & Handling
All retail orders over $75 ship free (ground shipping) – every day!
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Continental U.S. |
AK, Hi & PR |
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Ground |
$0-$74.99 = $6.99 $75+ = FREE! |
$25.00 |
Call customer service for expedited shipping options.
International Orders
Our web site does not currently accept international orders. Please call customer service for assistance with international orders: 1-800-825-7428
Returns & Exchanges
Satisfaction and quality are top priority for Alpha Factor®. If you are unhappy or dissatisfied with your merchandise, we will accept returns up to 30 days of receipt. We are not able to accept returns for any item that has been soiled, written on, or mishandled in any way that makes the item unsalable. Items returned in used condition will be returned to customer at the customer’s expense. Shipping charges are not refundable.
Please fill out the Returns form found on the back of your order’s packing list (or download one). If you are exchanging, place your new order online.
Sorry, all clearance merchandise is final sale and cannot be returned.
More Questions? View our FAQs!
