ALWAYS FREE STANDARD SHIPPING ON ALL RETAIL ORDERS OVER $75!

Wholesale Information

Interested in becoming a Wholesale Customer? Learn more!

 

Please Plan Ahead

Since Alpha Factor® uses the most fashionable fabrics, supplies are limited. Prices, specifications in this catalog are subject to change without notice.

Payment Methods

We are pleased to accept Visa, MasterCard, Discover and American Express.

For phone/mail/fax orders we also accept:

  • Check
  • Signed and dated purchase orders from schools, colleges and recreation departments
  • Foreign orders prepaid in U.S. funds. Payments received after the due date indicated on the invoice are considered past due. A service charge of 1.5% per month or the maximum service charge allowed by law will be applied on all past due invoices. (1.5% per month is equal to 18% per annum). If past due account is placed with a collection agency, customer is responsible for any and all charges resulting from collection effort.
Shipping & Handling within U.S.A.

Normal shipping is $10.00 per order. For AK, HI and PR it is $15.95 per order. Special shipping such as UPS Air Service is available and payment must be authorized on a credit card. Perform Group, LLC® reserves the right to select ground shipper. U.S. Virgin Islands please call for shipping rates.

For shipment outside the Continental U.S.A.

International orders cannot currently be placed online. Please call customer service for assistance with international orders: 1-800-825-7428

For phone/mail/fax orders, payment in full must accompany the order—U.S. funds only—MasterCard, Visa, American Express or Discover. International orders will ship UPS. Call customer service for shipping costs. Order early and allow 3 weeks additional shipping time. All duties, taxes and additional fees charged by your country are the responsibility of the purchaser. Perform Group, LLC® is not responsible for any damages or missing goods that are a result of customs inspections.

View our International Distributors

Shipping Time

In stock items will be shipped in approximately 2-3 days. Items not in inventory will be shipped within 4-6 weeks. Partial shipments are available for an additional $10.00. Backorders will be shipped as soon as merchandise becomes available. Perform Group, LLC® reserves the right to select ground shipper.

Returns & Exchanges

If you need a style or size exchange, call for a return authorization label (RA) - must be requested within 60 days of receiving shipment. Return the item(s) with RA label displayed on the outside of the package and place your new order online or with a customer service representative at the time of requesting your RA. Customer is responsible for all shipping charges. All exchanges must be in brand new or unused condition with all original tags attached. Exchanges will not be processed if items are worn, soiled, or chalked. Items returned in used condition will be returned to customer at the customer's expense. Shipping charges are not refundable. Alpha Factor® will not accept exchanges beyond 60 days from date of receipt of merchandise.

Sales Tax

Each order qualifies for state/local sales tax on merchandise and shipping. If you are unsure what your tax rates are, feel free to check the box order form and let us calculate your sales tax for you. For online orders, our website will calculate the state/local tax rate on your order.

If you are sales tax exempt, please submit a Sales Tax Exemption Certificate. Contact Customer Service for details: 1-800-852-7428

Still have
QUESTIONS?

Give us a call!

Toll-Free: 1-800-825-7428

Regular Phone Hours*
Mon-Fri: 9:00 am - 5:30 pm (ET)
*Hours vary in summer. Please check our Contact Us page before calling.

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